April 11, 2023, at the 2023 Education Summit in Dallas, Salesforce introduced the new Education Cloud. In this article, we will explore the features and benefits of the reimagined Education Cloud.
What is Salesforce Education Cloud?
Salesforce Education Cloud is a cloud-based platform designed to help educational institutions manage their student lifecycle, from recruitment and admissions to alumni engagement. It provides a suite of tools and services tailored to the unique needs of higher education, including student engagement, enrollment management, and student success.
What’s New in the Education Cloud?
The purpose of Salesforce Education Cloud innovations is to assist educational institutions in providing customized experiences more efficiently and establishing long-term connections with their students.
Some of the new features:
- New data foundation: provides education-specific insights (grades, courses, etc.) out of the box, helping institutions achieve faster time to value.
- New capability model: crucial services, like application forms and appointment scheduling, can be used institution-wide.
- Reimagined recruitment and admissions experience: offers a personalized experience for prospective students, families, recruiters, and admissions staff with features like Smart Prospecting and easy application tracking.
- Care Plans: new feature to leverage unified data and better understand what students need during critical moments in their journey, providing step-by-step guidance for better onboarding.
- Enhanced CRM Analytics capabilities: pre-built dashboards and analytics templates for education that capture real-time insights and visualize progress toward key metrics.
Source: salesforce.com
Availability
The reimagined Education Cloud is generally available now in Enterprise and Unlimited editions.
Conclusion
With the enhanced Education Cloud, Salesforce aims to transform the way education is delivered by providing a unified platform that enables institutions to better understand and serve their constituents.
