Salesforce remains the undisputed global leader in customer relationship management — and the numbers behind that position are more compelling than ever. In fiscal year 2026, the company crossed $41.5 billion in annual revenue, expanded its AI platform Agentforce to over 29,000 customers, and was
Salesforce’s platform has long evolved beyond being just a CRM. Today, it’s a full ecosystem of business tools, with Agentforce AI agents as one of its flagship innovations. But what actually makes an AI agent work? To understand this, it helps to look at the
Welcome to a series of articles and videos about Salesforce AI. The ultimate goal of this series is to explore Salesforce Agentforce—how it works, its features, and how to set it up for Sales, Service, or even a custom AI agent if needed. Heard the
Look at this: 67% of customers feel frustrated when their problems aren’t solved right away. At the same time, sales reps spend 71% of their time on non-selling tasks like admin work. Salesforce saw the problem and acted. They created Agentforce—a digital platform where humans