- Automate customer support
- Simplify sales and pitching
- Optimize internal workflows across teams
Autonomous Agentforce AI agents do it all. Speed up Agentforce implementation with the Agentforce QuickStart package.
Bring Humans + AI together with Agentforce
Trusted Partner with a 5-star rating on the official Salesforce marketplace
Completed projects in Europe, the United States, the United Kingdom, and the Emirates
Agentforce Is Perfect For
Your Customers
67% of consumers are frustrated when customer service can’t resolve their issues instantly
Use the Agentforce service agent to provide technical support, manage orders, schedule appointments, or route customer inquiries to humans.
Your Sales Reps
Sales reps spend 71% of their time on non-selling tasks (like administrative tasks)
Install a pre-built Agentforce SDR or create your own to qualify leads, engage with them 24/7, and promote upsell opportunities.
Agenforce Implementation Path
01
Free Consultation
We’ll discuss your business needs and how Salesforce Agentforce can meet them with a prebuilt or custom Agentforce agent.
02
In-depth Discovery
ENWAY will kick off the project with a call to gather AI agent requirements and follow up with a rollout plan and solution design.
03
Agent Configuration
We’ll use Agent Builder to create the agent, define topics, and set actions with Salesforce Flows, Apex code, prompts, and more.
04
Test Drive
After internal quality assurance, you’ll have the opportunity to test the Agentforce agent, simulating real interactions.
05
Deployment
Based on the agent’s role and your required channels, we integrate the AI agent into your website, mobile app, Slack, and more.
06
Post Go-Live Support
After the Agentforce implementation, you’ll get online training and documentation on managing Agentforce agents.
“We hired ENWAY to integrate and customize Salesforce for our CRM needs, focusing on streamlining workflows and boosting productivity. ENWAY’s deep Salesforce expertise and their understanding of our business challenges were invaluable. They helped us implement Sales Cloud and Service Cloud, resulting in a 30% increase in team productivity, improved data accuracy, and enhanced reporting capabilities.”
Ahmed Tawfik
VP of Sales at Homie
“Our experience with ENWAY has been great. Eugene and his team are always on hand and provide expert solutions to all processes. They also use their experience to help us decide what is the best way to proceed and how to implement the system within our business. They also take time out of their schedules to make sure that we are happy and make sure we know how to use the system.”
Abubakar Siddiqi
Project Manager at StudyRight
“We are extremely happy with the help we received from ENWAY in implementing Salesforce and Slack. Their team was professional, responsive, and highly knowledgeable, delivering solutions perfectly tailored to our needs. The integrations were seamless, and their support and training have greatly improved our efficiency.”
Anton Masko
Co-Founder at Elety
“For Melio it was great to move from a spreadsheet based model to more of a CRM. We’re grateful for ENWAY’s work with us on this, taking time to understanding our requirements and limitations and delivering a solution that matched our needs at this stage of our company’s growth. We’re happy to continue to work with them on our Salesforce customisation needs.”
Emily Bisset
Head of Product and Operations at Melio
AI Agents We Work With
Service Agent
This agent goes beyond traditional chatbots. It supports your customers 24/7 by answering common questions in natural language and escalating more complex issues to the right team.
SDR Agent
This Sales Development Representative agent engages with leads by answering their questions, handling objections, and scheduling meetings using CRM and external data.
Sales Coach Agent
This agent runs personalized role-play sessions for your sales team. It uses Salesforce data and generative AI to help sellers practice pitches and handle objections for specific deals.
Personal Shopper Agent
As a digital concierge, the agent helps on your ecommerce sites or messaging apps by providing personalized product recommendations and answering search queries.
Campaign Optimizer Agent
This agent automates the entire campaign lifecycle—creating briefs, audience segments, content, and customer journeys in Flow—while monitoring KPIs and recommending improvements 24/7.
Your Own Agent
Create custom agents with Agent Builder using low-code and pro-code tools. Define topics, write instructions, and set actions with Salesforce tools like flows, Apex, APIs, and prompts.
ENWAY’s Expertise
— ENWAY is a trusted Salesforce Partner with 120+ projects in the portfolio, from startups to enterprises.
— Our team has 80+ Salesforce certifications and continues to achieve more.
— We understand our customer’s business needs and make complex things easy. A 5/5 customer satisfaction score proves it.
Agentforce FAQ
What Is Agentforce?
Agentforce is more than just AI bots—it’s an autonomous AI app designed to handle specialized tasks for your team and customers. You can use prebuilt agents that work with your Salesforce data or create your own from scratch.
Each Agentforce agent includes:
1. Role:
Defines the agent’s purpose by outlining tasks and broader goals for your team.
2. Trusted Data:
The information the agent needs to perform its job, such as company knowledge articles, CRM data, external sources, and websites.
3. Actions:
Tasks the agent can execute based on a trigger or instruction—for example, running a flow, using a prompt template, or executing Apex code.
4. Guardrails:
Rules that specify what the agent can and cannot do. For instance, instructions may direct complex issues to a human.
5. Channels:
The platforms where the agent works, like your website, CRM, mobile app, Slack, and more.
Is Agentforce Worth the Investment?
Try Salesforce’s Agentforce ROI Calculator to see real numbers. It shows how much your business can save across Sales, Sales Enablement, and Customer Service with Agentforce.
What About Agentforce Pricing?
Getting started with Agentforce is free for existing Salesforce customers who have installed the Salesforce Foundations update. Salesforce Foundations is a free add-on available to customers using Enterprise, Unlimited, or Einstein 1 editions of Sales Cloud and Service Cloud. With Salesforce Foundations, you receive 1,000 Agentforce conversations and leads.
The standard pricing for Agentforce is $2 per conversation.
Do You Offer Support After Agentforce Implementation?
Yes, we provide one month of full support after Agentforce implementation. This support covers troubleshooting, clear explanations, and extra training when needed.
Augment your team with AI
Access the Agentforce digital labor platform for specialized 24/7 support for your employees and customers.