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SCHUFA Credit Bureau Integration with Salesforce CRM

Industry

Financial Services

Products

Sales Cloud

Service

Integration

Customer

An international financial services company offering corporate payment solutions and payment cards that help businesses manage and optimize their spending.

Challenge

Germany is one of the Customer’s core markets, and assessing the creditworthiness of German companies means working with SCHUFA, the country’s leading credit bureau. A SCHUFA check is part of evaluating every prospective German business client.

The Customer’s existing SCHUFA integration was built on an outdated version of the API. It needed a complete rewrite to work with the new SCHUFA API, preserving the credit check capabilities their German operations depend on while adapting to a fundamentally different request flow.

Solution

ENWAY rebuilt the integration from the ground up on the new SCHUFA API. For the user, the flow is simple: search for a company in Salesforce, and the integration handles the identification and request steps with SCHUFA behind the scenes.

The integration retrieves core company data and employee-related data as separate datasets, both parsed and stored in Salesforce. Full PDF reports are available on demand. If a searched company isn’t in SCHUFA’s database yet, the integration automatically sends a request to add it to their system, so a missing company is a temporary state rather than a dead end. And before sending requests, the system checks request availability against the SCHUFA API, so the client never runs into failed calls or wasted quota.

Results

Legacy SCHUFA integration fully rewritten on the current API version with no loss of functionality for the German market:

  • SCHUFA’s multi-step request flow handled entirely behind the scenes; for the user it’s one action: search for a company, get the data
  • 2 separate datasets, core company data and employee data, retrieved and structured in Salesforce from one workflow
  • On-demand PDF reports pulled directly from Salesforce, no separate SCHUFA portal work
  • Companies missing from SCHUFA’s database get an addition request sent automatically, with no manual follow-up from the client’s team
  • Request availability is verified before every call, so the integration doesn’t burn quota on requests that would fail

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