Intergo Telecom: Salesforce Implementation

Industry

Telecommunications

Products

Sales Cloud

Service

Implementation

Customer

Intergo Telecom is a global telecommunications company that provides advanced voice, SMS, and mobile messaging solutions for businesses. Focused on quality and reliability, they offer services like international voice termination, wholesale VoIP, and SMS aggregation.

Challenge

Intergo Telecom previously used Freshsales CRM to manage client information. However, as the company grew, its sales process became fragmented, lacking a unified system to handle leads and customer data. The Customer needed a stronger CRM to simplify their operations and improve visibility into their sales pipeline. The solution also had to support different client types and integrate with tools for lead generation.

With these goals in mind, Intergo Telecom turned to ENWAY for a Salesforce implementation.

Solution

During the project, ENWAY successfully completed the following steps:

Set up the initial Sales Cloud configuration.
Developed the whole sales process from lead creation to closing a deal. This process reflects the Customer’s unique operations and varies depending on the client’s type (Wholesale, Enterprise, or SMB).
Migrated data from Freshsales CRM.
Integrated LinkedIn Sales Navigator with Salesforce.
Integrated the Apollo platform with Salesforce.
Created reports and dashboards to track key metrics.
Provided user training and ongoing support.

As a leading telecommunications provider, we recently partnered with ENWAY to implement and customize Salesforce CRM for our business. Our experience with ENWAY has been nothing short of transformative. ENWAY’s expertise in Salesforce customization was evident from day one. Their team took the time to understand our unique business processes and tailored the CRM to fit our specific needs. ENWAY’s ability to create custom objects, fields, and user interfaces significantly improved the system’s usability for our team. One of the standout benefits was ENWAY’s prowess in integrating Salesforce with our existing systems. This seamless integration has streamlined our operations, providing us with a 360-degree view of our customers and enabling us to offer more personalized services. ENWAY’s support didn’t end with implementation. They provided comprehensive training to our staff, ensuring smooth adoption of the new system. Their ongoing support has been invaluable in helping us navigate updates and maximize the potential of our Salesforce CRM. Perhaps most importantly, the customized Salesforce solution delivered by ENWAY has dramatically improved our customer service capabilities. We can now track and manage customer issues more efficiently, leading to faster resolution times and increased customer satisfaction. The decision to work with ENWAY for our Salesforce implementation has proven to be a game-changer for our business. Their expertise, coupled with Salesforce’s powerful features, has positioned us to better serve our customers and stay competitive in the rapidly evolving telecommunications industry.

Lars Roettgers

COO at Intergo Telecom

Results

As a result of ENWAY’s solution, Intergo Telecom achieved a fully customized Salesforce platform that streamlined its sales process from lead generation to deal closure. The tailored approach improved sales team efficiency, with processes aligned to the specific needs of different client types.

The seamless migration of data from their previous CRM, combined with the integration of LinkedIn Sales Navigator and Apollo, further improved lead management and outreach efforts.