BBGC: Salesforce Implementation

Industry

Professional Services

Products

Sales Cloud

Service

Implementation

Customer

Business Benefits Global Consulting (BBGC) is a multinational consultancy firm with offices in the Middle East, Asia, Europe, and the USA.

The company delivers sustainable software development, cloud solutions, operational excellence, and digital, technology, and data services to clients worldwide in the retail, manufacturing, commodities, and financial services sectors.

Challenge

To streamline its processes, BBGC decided to move to another project time-tracking app. The company chose Salesforce to combine both CRM and project management capabilities.

ENWAY was chosen as a trusted and skilled implementation partner for these projects.

Solution

What we delivered during the Salesforce implementation process:

Initial Sales Cloud configuration;
Setting up the entire sales process, from open lead to closed-won opportunity;
Adding customer-specific custom objects, like Planned Roles;
Adding custom fields to standard objects (e.g., planned project dates);
Creation of essential reports and dashboards;
User training.

“Excellent and experienced team delivered the project on time and within expected budget.”

Amir Soufizadeh

CEO at BBGC

Results

With a Salesforce Sales Cloud as a CRM, BBGC benefits from a single comprehensive view of potential and current customers. All the data about customers and project details are stored in the same place, making the whole process transparent. That increases manageability, and reduces manual efforts and operational inefficiencies, allowing the team to focus on higher-value activities.